Privacy Policy

1. Introduction

pendulaf ("we", "us", "our") operates the website at pendulaf.world and provides watch repair and restoration services from our workshop at 57 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

By using this website or submitting an enquiry, you acknowledge that you have read this policy. If you have questions about how your data is handled, contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you use our contact form or send us an email enquiry, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Details about the watch or service requested

2.2 Automatically Collected Data

When you visit our website, standard web server logs may record your IP address, browser type, and pages visited. If analytics cookies are accepted, we may also collect aggregated usage statistics via Google Analytics.

2.3 Legal Basis for Processing

• Contract performance: To respond to your enquiry and carry out any agreed repair work
• Legitimate interest: To improve the website and services
• Consent: For optional analytics and marketing cookies

2.4 Retention Periods

Enquiry data is retained for up to three years from the date of last contact, after which it is deleted. Workshop records relating to completed repairs may be retained for up to seven years for legal and accounting purposes.

3. How We Use Your Data

• To respond to your enquiry and discuss the scope of repair work
• To contact you with updates during a service or restoration
• To send a condition report or photographic record at the conclusion of a service
• To improve the website based on aggregated usage data
• To comply with applicable Thai law and accounting requirements

We do not sell your personal data to third parties. We do not send unsolicited marketing communications. If you wish to be removed from any correspondence list, email [email protected] and we will act within 14 days.

4. Third-Party Services

We may use the following third-party services, each of which operates under its own privacy policy:

• Google Analytics — aggregated website usage statistics (only if analytics cookies are accepted)
• Google Maps — the embedded map on our homepage to show our workshop location
• Hosting provider — your data is stored on servers that may be located outside Thailand; we ensure any provider meets reasonable security standards

5. Data Protection

• Our website uses HTTPS encryption for all data in transit
• Access to stored enquiry data is restricted to workshop staff only
• Devices used to process enquiries are password-protected
• In the event of a data breach affecting your personal information, we will notify affected individuals within a reasonable time and take steps to contain the breach

6. Cookies

This website uses cookies. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are used only with your consent. Full details are provided in our Cookie Policy. You may manage your preferences at any time via the cookie settings on that page.

7. Your Rights

Under applicable data protection law, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data, subject to legal retention obligations
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for cookie-based or marketing processing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing any personal data.

9. Children's Privacy

Our services and website are directed at individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through this site, please contact us and we will delete it promptly.

10. Policy Updates

We may update this policy from time to time. Material changes will be indicated by a revised "Last updated" date at the top of this page. Continued use of the website after a change constitutes acceptance of the updated policy.

11. Contact for Data Enquiries

pendulaf
57 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand
Email: [email protected]
Phone: +66 86 743 2089